EOS (End of Support) Announcement
Yun Yun AI Baby Camera Co., Ltd. (hereinafter "us", "we", "Yun Yun") announces the withdrawal of support (End of Support) associated with the product - CuboAi Smart Baby Monitor (Gen 1). Effective on the dates documented in the table below, service and technical support will no longer be available through Yun Yun for these products. Yun Yun will make a public announcement regarding the change at least six (6) months in advance of the End of Support date. Yun Yun determines a product's End of Support date by considering a large number of factors, including but not limited to the number of machines installed in a geographic location, spare parts availability, and the availability of skilled resources. However, we will guarantee the old version software/ firmware to be still functional even after EOS has occurred, before the End of Life starts.
After March 31, 2023, Yun Yun will no longer provide software/ firmware updates, technical support & pair repair service for the device: CuboAi Smart Baby Monitor (Gen 1) purchased from official sellers as listed below:
- CuboAi United Kingdom (https://uk.getcubo.com/)
- CuboAi Germany (https://de.getcubo.com/)
- CuboAi France (https://fr.getcubo.com/)
- Amazon.co.uk (CüboAi)
- Amazon.de (CüboAi)
- Amazon.fr (CüboAi)
- Indiegogo (CuboAi’s Campaign in June 2019)
Since the manufacturing for CuboAi Smart Baby Monitor (Gen 1) has been discontinued as well, Yun Yun will cease selling the hardware accessories separately on the official website in the meantime.
If the product you are looking for is end-of-support, it is recommended to purchase or trade-in the latest version.
*Please note that Yun Yun AI Baby Camera Co., Ltd. reserves the right to update these policies at any time without notice.
Stage: Notice of change
Definition: The time when Yun Yun AI Baby Camera Co., Ltd. first announces the upcoming EOS date for Gen1 users (CuboAi). This announcement occurs a minimum of 6 months prior to the End-of-Support (EOS) date. No specific changes regarding the software/ hardware service will be made, they’ll still be fully supported during this period.
Effective Date: January 24, 2022
Stage: End of Support (EOS)
Definition: EOS means Yun Yun AI Baby Camera Co., Ltd. will stop any firmware update or hardware manufacturing for the Gen1 device (CuboAi), stop providing technical support, and stop offering out-of-warranty paid repair, etc, any aftersale services.